Privacy Policy

We value your privacy and are committed to protecting the personal data you provide when using our services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, the legal bases for processing, how long we retain data, and the rights you have under applicable data protection laws.

Legal Status

We operate under a remote gaming licence (Licence Number: 8048/JAZ) issued by a recognised gambling authority. That licence requires us to collect and process certain personal data so we can provide our services, comply with legal and regulatory obligations, and respond to official requests.

Our processing of your personal data is carried out in accordance with applicable data protection laws, including GDPR principles where they apply.

Registration and Login Process

We collect personal data when you register an account and when you log in. Typical information we collect includes:

• Contact details (email address)
• Account credentials (username, password)
• Basic profile information (name, date of birth, address)
• Device and connection details (IP address, device identifiers, browser)
• Verification documents where required (photo ID, proof of address)

We use this data to create and manage your account, verify your identity, prevent fraud, and meet our legal and regulatory obligations. Email verification is used to activate accounts. Verification (KYC) is required before certain account actions and is performed securely.

We rely on several legal bases for processing registration and login data, including:

• Performance of the contract with you (to provide the service)
• Compliance with legal and regulatory obligations (identity verification and record keeping)
• Our legitimate interests (fraud prevention, security, and service improvements)

You must be at least 18 years old to register. Only one account per person, household, or device is permitted. Accounts found to breach these rules may be restricted or closed.

Games and Software Providers

To operate the service we work with third‑party game and platform providers. When you use games or services provided by third parties, we may share limited personal data necessary for gameplay, session handling, and customer support.

This data sharing is governed by contracts that require providers to protect your information. Providers may process gameplay data, aggregated usage statistics, and limited account identifiers to deliver and improve their games.

Where providers or independent auditors perform fairness or technical checks, we may provide them with relevant records under strict confidentiality and security measures.

Bonuses and Promotions

We process personal data to determine eligibility for bonuses, promotions, and marketing campaigns, and to manage any related wagering and compliance requirements. Processing may include:

• Recording participation in promotions
• Monitoring compliance with promotional terms
• Profiling activity to personalise offers

Marketing messages are sent only where we have a lawful basis to do so. You can opt out of marketing communications at any time by using the unsubscribe option in messages or by contacting us.

VIP and Loyalty Program

Participation in loyalty and VIP schemes requires that we record activity such as play history, points earned and redeemed, and tier status. This data is used to operate the program, provide benefits, and personalise rewards.

We may use automated processing to determine VIP status and to tailor offers. You have rights to access and challenge automated decisions; contact us if you wish to exercise those rights.

Payment Methods and Banking Terms

We collect and process information necessary to administer and maintain your account, to comply with legal requirements, and to detect and prevent fraud. This may include records tied to account activity.

Such processing is carried out under lawful bases including contract performance and legal obligations. Any third parties who process account‑related data on our behalf are contractually required to protect your information and process it only for the purposes we specify.

Key Terms and Conditions (Privacy‑Related)

Certain account rules affect how we handle personal data:

• Account restrictions and closures may require us to retain records for investigation and regulatory reporting.
• We keep records of user communications, account activity, and verification documents to meet our compliance obligations.
• We may refuse or limit services if we suspect fraudulent or unlawful activity; personal data may be used in these checks.

We retain personal data only for as long as necessary for the purposes described and to comply with legal and regulatory requirements. Typical retention periods vary by data type and the applicable law, generally ranging from months for routine account activity to several years for records required by regulators.

Mobile and Technical Features

When you use our site or mobile applications we collect technical data to provide a secure and functional experience. This includes device type, operating system version, IP address, and interaction logs.

During registration or verification you may upload documents or use your device camera; uploads are transmitted securely and stored only for as long as necessary for verification and compliance.

We use cookies and similar technologies to remember your preferences, support login sessions, analyse usage, and improve performance. You can manage cookie preferences through your browser or device settings.

Security and Fair Play

We use industry standard technical and organisational measures to protect personal data, including encryption for data in transit, access controls, monitoring, and secure storage practices. Examples include TLS encryption and application‑level security measures.

Access to personal data is limited to authorised personnel and to third parties who need the information to provide services under contract. We train staff and require confidentiality obligations of suppliers.

In the event of a personal data breach that creates a risk to your rights and freedoms, we will follow applicable notification requirements and take steps to mitigate harm.

Responsible Gambling Features

We process behavioural and account data to offer and operate self‑exclusion, time‑out, and other responsible gambling tools. This processing helps us identify patterns of potential harm and respond appropriately.

If you choose self‑exclusion or time‑out, we will restrict account access and limit communications as requested. We may also share limited identity information with third‑party exclusion schemes where required or agreed by you.

Advantages and Disadvantages (Privacy Trade‑Offs)

We aim to balance service quality and safety with privacy:

• Pros: Data collection allows secure account access, personalised offers, responsible gaming tools, and fraud prevention.
• Cons: Some checks (identity verification, monitoring for abuse) require the processing and temporary storage of personal documents and activity records.

We minimise data collection where possible and limit access to authorised parties only.

General Casino Information (Privacy Governance)

We administer privacy matters centrally. We may transfer personal data to third parties and partners outside your country where necessary to provide services. When transfers occur to jurisdictions without equivalent legal protections, we implement appropriate safeguards such as contractual protections and recognised transfer mechanisms.

Your rights under applicable data protection law include:

• The right to access personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion or restriction of processing in certain circumstances
• The right to object to processing based on our legitimate interests
• The right to data portability where processing is based on consent or contract and carried out by automated means
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with your local data protection authority

We will respond within applicable legal timeframes and may ask for information to verify your identity before fulfilling requests.

We may update this Privacy Policy from time to time. When changes are significant, we will provide notice on the site or by other reasonable means. The current policy version and effective date will be available in the site footer.